Please note that there are terms, limits, conditions and exclusions that apply. See the Credit Card Complimentary Insurance Terms and Conditions (PDF 1MB) for eligibility details and for more information about epidemics and pandemic coverage (such as COVID-19), please read the Allianz Global Assistance FAQs .
To make a claim and to check or get confirmation of your eligibility for international travel insurance, we encourage you go online to Allianz Global Assistance. International travel insurance claims can be lodged online 24 hours a day, 7 days a week. Alternatively, you can contact them on 1800 091 710.
The information below is a summary only of the complimentary insurance covers we have available to St.George cardholders on selected personal credit cards. Please refer to the Credit Card Complimentary Insurance Terms and Conditions (PDF 1MB) for full details on benefits, terms, limits, conditions and exclusions. An excess may be deducted from certain payments as detailed in the policy booklet.
Making a claim
If you want to make a claim under this policy, you must:
Whilst you are overseas:
Allianz Global Assistance will request documentation to confirm your eligibility and process your claim.
If you are in Australia, (or when you return to Australia) you should follow the steps listed below.
Contact Allianz Global Assistance on 1800 091 710 as soon as possible of returning home from overseas or interstate (even if you have previously reported the matter to Allianz Global Assistance), or if you are already home, contact us as soon as possible of learning of an occurrence (loss, damage or breakdown) that may result in a claim.
Want to know more?
You can find out more about making a claim in the St.George Credit Card Complimentary Insurance Terms and Conditions (PDF 1MB) . Please visit the Allianz Global Assistance website for helpful FAQs and claims forms you can download.
Important information
1. Complimentary Insurance covers: AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631, trading as Allianz Global Assistance (AGA), under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz), has issued an insurance group policy to Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac) which allows eligible persons to claim under it as third party beneficiaries. Access to the benefit of cover under the Credit Card Complimentary Insurance is provided to eligible St.George cardholders by operation of s48 of the Insurance Contracts Act 1984 (Cth). If an eligible persons wishes to claim any of these benefits, they will be bound by the eligibility criteria, terms, conditions, limits and exclusions contained in the Complimentary Insurance Policy Information booklet (PDF 1MB) which may be amended from time to time. This insurance is underwritten by Allianz. Westpac does not guarantee this insurance. This information does not take your personal objectives, circumstances or needs into account. Consider its appropriateness to these factors before acting on it.
For St.George issued products, conditions, fees and charges apply. These may change or we may introduce new ones in the future. Full details are available on request. Lending criteria apply to approval of credit products. This information does not take your personal objectives, circumstances or needs into account. Consider its appropriateness to these factors before acting on it. Read the disclosure documents for your selected product or service, including the Terms and Conditions, before deciding. Target Market Determinations for the products are available. Unless otherwise specified, the products and services described on this website are available only in Australia from © St.George Bank - A Division of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.