Find details of BT Wholesale's approach to service quality through the offer of Service Level Agreements (SLAs) and Service Level Agreements (SLGs).
Full details of SLAs and SLG are in the Broadband Service Level Agreement handbook.
20CN Broadband Service Level Agreement Handbook (doc - 288 KB) - 18/10/2010Further information
For information detailing the terms of the Service Level Agreements, Service Level Guarantees and compensation levels, see the appropriate product terms & conditions.
The BT Wholesale Credit Vetting Policy This covers the products listed in the document, the generic terms in Appendix 1 apply for any products and/or services that are not otherwise covered by a valid existing credit vetting policy. BT Wholesale Credit Vetting Policy – Issue 10 Effective 1 March 2014
BT Wholesale Credit Vetting Policy Issue 10 (doc - 120 KB) - 24/01/2014 BT Wholesale Credit Vetting Policy Issue 10 Appendix (doc - 42 KB) - 17/01/2014BT Wholesale Credit Vetting Policy – Issue 9 Effective 1 May 2011
BT Wholesale Credit Vetting Policy Issue 9 (doc - 102 KB) - 28/01/2011 BT Wholesale Credit Vetting Policy Issue 9 Appendix (doc - 24 KB) - 28/01/2011 BTW Credit Vetting Policy (doc - 105 KB) - 31/01/2011BT Wholesale Credit Vetting Policy – Issue 8 Effective 30 July 2010
Please note: Draft 7.4 issued as Issue 8.0 and includes the changes notified in Issue 7A
BT Wholesale Credit Vetting Policy Issue 8 (doc - 389 KB) - 19/07/2010 BT Wholesale Credit Vetting Policy Issue 7A (doc - 427 KB) - 24/05/2010 BT Wholesale Credit Vetting Policy Issue 7A – showing tracked changes (doc - 474 KB) - 24/05/2010BT Wholesale Credit Vetting Policy – Issue 7
BT Wholesale Credit Vetting Policy Issue 7 (doc - 497 KB) - 09/11/2009Sample Reports
Sample of BT Wholesale Credit Vetting Report (doc - 306 KB) - 01/06/2010 Annotated Sample of BT Wholesale Credit Vetting Report (doc - 354 KB) - 01/06/2010Contact our Sales team online
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